The Northern Secrets Difference
We understand your time on holiday is precious. We pride ourselves in giving you dedicated and caring customer support from the moment you contact us to the last photo swap after your holiday.
You will receive personal one to one customer care during the initial tour planning, through the detailed itinerary creation to the finished bespoke tour you are looking for. You can be as involved as you like in all aspects of itinerary planning or simply leave everything to the experts in the region.
All our tours are 100% tailor-made for you and your group, no one tour is like the other. In reality, it is your choice how much or how little is included in your trip however we generally include dinner, bed and breakfast accommodation in your choice of hotel, all entry fees for your entire trip, a minimum of three single rooms with no supplements, executive touring coaches on all days from your chosen pick-up and drop-off point anywhere on UK mainland as well as a professional Blue Badge tour guide / tour manager on all excursion days.
During your tour, we want you to feel completely in control and to be heard. To us, group travel means choices – you are not tied to the next… We strive to offer individuality within every group on all our tours to give you the best possible experience whilst travelling with us.
None of our tours come 'off the shelf', they are designed to suit your requirements, budgets and tastes - most of all personal touch is the key o our holidays. We are there for you every step of the way, from planning your trip, ensuring all goes smoothly during your visit right until you begin exchanging photos after your visit.
And don't worry, on longer journeys there is always time to enjoy some 'downtime', chat to fellow passengers, read your favourite book or just relax and enjoy the scenery...
All our tours are tailored with only one thing in mind - you! We fully understand that every group has different tastes, levels of interest, time and budgets.
We operate a fair pricing policy to ensure you, our customers, are completely satisfied with your holiday and encounter no extra hidden charges (e.g. for visits to attractions). We will also promise that we never profit from single supplements and only charge the extra cost of having a single room (often we can offer single rooms at no extra cost).
Our goal has always been to provide our guests with a comfortable, safe and memorable holiday experience in Northern England and Scotland.
We love the regions we specialise in, therefore, we feel it is our duty to protect these and ensure local people benefit.
In our office, we adhere to the overall approach of reusing, recycling and reducing the usage of printed paper, packaging, water, and electricity.
During our tours, we emphasise the use of local hotels and guesthouses where possible and making a difference to the local economy. We are committed to bringing you closer to fine food that is locally sourced. We use only regionally owned coach and minibus operators for our tours.
On our journeys, we stop in places where you can find local produce and independent shops.
Our philosophy is simple - the most important aspect of travel is you, our customer. We therefore strive towards offering you a more personal touch before, during and after you travel.
We invest time and inspect all of the accommodation providers, coach operators and attractions we use to ensure can trust us and the choices we make for you.
During your time with us, we ensure personal touch not by only providing a knowledgable tourist guide but also a person who you can speak to individually, who is caring and will be able to help in more ways than one.
After your tour with us, we are more than happy to hear from you regarding any kind of feedback, we are also happy to meet with you and your fellow travelers during your follow-up meeting (with photos and memorable highlights of your holiday).
Peace of Mind
All of our holidays are fully financially protected for your peace of mind. Arranged by International Passenger Protection Limited you are fully protected for initial deposits and subsequently, the balance of all monies paid to us.
Our work and philosophy has always been clear to us - do the very best to provide outstanding holidays, tours and trips for our clients. You are the most important element of anything we do!
We are immensely proud to have recently been given that recognition at the annual Group Travel Awards in London. It is a great honour for us to have been rewarded with this award for our work in bringing overseas visitors to this fantastic region.